$3 Flat Rate Postage Conditions
All items sold on our website apply for the flate rate price of $3 however there is a 5kg coffee maximum per order. (If you wish to order over 5kg of coffee, please contact us on 04 472 5188).
Rural customers still need to select rural postage, however there will be no additional postage charged for rural delivery.
Shipping and Delivery
We deliver to pretty much everywhere within New Zealand, including both residential and business addresses, as well as P.O. Boxes and rural addresses. At this time we do not deliver outside of New Zealand.
For most locations, your coffee order is "targeted" to be delivered within 24hrs from time of dispatch, Monday to Friday, though not guaranteed. During peak trade times (like Christmas), delivery may be delayed. Rural deliveries typically take 2-3 days to be delivered after dispatch from Coffee Supreme.
What is fresh coffee?
Our coffee arrives to you between 1-3 days after roasting. Peak flavour of your coffee, if whole beans, last for upto 10 days after roasting. This doesn't mean your coffee goes off after 10 days, its just not quite as flavourful. To store your coffee we suggest you place your coffee in an air tight container and put it in a dry cupboard.
Calculating how much coffee you need
Our philosophy is "less but often". Knowing how much coffee you need depends on the brewing method you use and how much coffee you consume each day. A good idea is to assess how much coffee you drink per day and order no more than 10 days worth. Our coffee arrives to you between 1-3 days after roasting.
Whole beans or pre ground coffee?
In our opinion, grinding your own coffee produces an infinitely better coffee experience. We encourage you to invest in a quality coffee grinder if you haven't already. That being said, if you need your coffee pre-ground we are happy to do that. It’s worthwhile noting that we use a generic grind setting for each brewing style that is designed to suit most people. There is always an exception where our designated setting will not match your requirements. This is one of the limitations of pre-grinding coffee. If you receive coffee from us but are unhappy with the grind, please let us know. However if we have ground your coffee according to your order, there is little remedy we can offer.
Information Collected
We do not collect personal or business information on coffeesupremeshop.com visitors unless it is voluntarily provided. As such we will not sell, trade, rent, or give individually identifying information to third parties. We use the personal information collected from you in the order process to help us deliver your order, to contact you about your order if we have questions, and to improve our site to serve you better.
How we use your contact information
Every order you place will generate an e-mail confirmation. You will also receive a final email confirming the dispatch of your coffee order. We will also get in touch with you (via phone or email) if we anticipate any delays with your order or if we are unexpectedly out of stock of a particular item. We also periodically send out an email newsletter. If you would like to receive our newsletter, please "opt in" to our mailing list by completing the form located on the homepage.