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Espresso Machine Technician / Despatcher
Sydney
Full time
Immediate
Keen to jump on the tools?
Our Coffee Supreme team in Sydney consists of a small but dynamic team, who work together to look after our growing wholesale customer base.
We're on the hunt for a seasoned coffee pro to join us in a dual role as espresso machine technician / despatcher.
You’ll be responsible for the regular servicing and upkeep of our customers' coffee equipment, which includes being on call once a fortnight to provide phone support and attend to customer emergencies.
You'll also be responsible for packing, despatching and delivering beans, takeaway cups and other supplies to our Sydney customers.
This is an ideal role for someone who loves the coffee industry and is looking for the next step in their career.
In an ideal world, our successful applicant will have some experience servicing espresso machines and grinders - at the very least you'll need to be confident on the tools and technically minded.
The despatch side of the role requires a strong attention to detail, and the ability to move quickly and meet deadlines.
A valid driver licence is required for this role.
Some of the main duties include:
- Delivering quality customer care and excellent communication to our customers
- Performing regular maintenance and repairs of our customers' equipment
- Swiftly responding to customer call outs
- Diagnosing problems, then identifying and actioning solutions that will keep our customers operational
- Performing weekend/after hours “on call” responsibilities every second weekend
- Performing pre-installation checks and complete installations, working with cafe owners and other service providers to ensure everything necessary is in place for a safe and efficient install
- Documenting all service work in our ERP system
- Maintaining a tidy and organised workshop
- Gain a knowledge of our products, ordering and delivery methods and processes.
- Assemble customer orders and despatch by courier, or deliver within the set time frame.
- Manage stock, ensuring we have enough on hand and carry out regular stocktakes.
The successful applicant will:
- Have a strong barista skill set (2+ years preferred)
- Have an intermediate knowledge of espresso machinery
- Be proficient with tools and machinery
- Have a full clean driver’s licence
- Have strong customer service skills
- Have excellent listening, verbal and written communication skills
- Be a quick thinker, and decisive
- Have strong organisational and planning skills
- Be reliable and consistent with a great sense of humour and ‘can-do’ attitude
- Be a problem solver attitude with experience in delivering customer-focused solutions based on their specific needs
- Be a professional with a presentable manner
- Ideally be a qualified EAS, or be working towards a current Restricted Electrical and/ or Test and Tag practicing licence (not a requirement, but definite bonus!)
How to apply
Click "Apply Now" to send us a cover letter telling us a bit about yourself and why you'd be a great addition to our team, along with a current CV to tom.pye@coffeesupreme.com
A full job description is available upon request.
No Positions currently available
Keep checking back for positions or stay in touch via our social channels.